Please contact Ciera Bank if you would like a copy of our Privacy Notice mailed to you.
What does Ciera Bank do with your personal information?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect and share depends on the product or service you have with us. This information can include:
Social Security numbers
Checking account information
When you are no longer our customer, we continue to share your information as described in this notice.
All financial institutions need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Ciera Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information
Does Ciera Bank share?
Can you limit this sharing?
For our everyday business purposes- such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or to report to credit bureaus
For our marketing purposes- to offer our products and services to you
We don't share
For joint marketing with other financial companies
We don't share
For our affiliates’ everyday business purposes- information about your transactions and experiences
We don't share
For our affiliates’ everyday business purposes- information about your creditworthiness
How does Ciera Bank protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.
How does Ciera Bankcollect my personal information?
We collect your personal information, for example, when you
Open an account
Pay your bills
Apply for a loan
Make deposits or withdrawals from your account
Give us your contact information
We also collect your personal information from other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only
sharing for affiliates’ everyday business purposes – information about your creditworthiness
affiliates from using your information to market to you
sharing for non-affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
Companies related by common ownership or control. They can be financial and non-financial companies.
Ciera Bank has no affiliates.
Companies not related by common ownership or control. They can be financial and non-financial companies.
Ciera Bank does not share with our non-affiliates so they can market to you.
A formal agreement between non-affiliated financial companies that together market financial products or services to you.
Ciera Bank does not jointly market.
Other important Information
For Texas Customers: Ciera Bank is chartered, licensed or registered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Ciera Bank should contact the Texas Department of Banking through one of the means indicated below: In person or by U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, TX 78705-4294; Telephone: (877) 276-5554; Fax: (512) 475-1313; E-mail: firstname.lastname@example.org; Website: https://www.dob.texas.gov/
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