FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Website Security Terms and Conditions
These Website Security Terms and Conditions are effective as of 10/30/2026.
Ciera Bank is committed to protecting your personal information. These Website Security Terms and Conditions (“Terms and Conditions”) describe some of our security practices and apply to anyone who visits our Website or uses our Mobile or Online Services (“Services”). These Terms and Conditions explain the types of personally identifiable information we may collect and what we may do with that information.
These Terms and Conditions should be read together with our Privacy Notice, Online Banking Privacy Notice, and Terms of Use, as applicable. Our collection, use, and disclosure of your information are subject to applicable law and those privacy notices. Use of specific Services is also subject to the applicable account and service agreements. We may revise these Terms and Conditions from time to time. We will post the current version on this page with its effective date and provide any additional notice required by law.
If you have any questions or concerns about the privacy, security and protection of your information, you may contact us.
Security
We use Transport Layer Security (TLS) technology to help protect information transmitted between your device and our Services. We also use administrative, technical, and physical safeguards designed to help protect your information. No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
Information Collection and Usage
When you access our Services, we and our service providers may automatically collect device and usage information, such as IP addresses, browser information, and pages visited, including through cookies or similar technologies. This information may identify you or be linked to your account. We also collect personally identifiable information when you enroll in, access, or use our Services. Certain information is required to provide a requested Service. We may use and disclose information collected through our Services in accordance with applicable law and our applicable privacy notices. Some examples of information we may request from you in connection with our Services are: name, address, email address, telephone number. In certain circumstances, we may request additional personally identifiable information to perform certain transactions requested by you. This information could include, but is not limited to: Social Security or tax identification number, date of birth, account number, driver’s license number.
We may use this information to provide and manage products and services you have requested; verify and authenticate your identity; protect against fraud or security threats; satisfy legal or regulatory requirements; respond to lawful law enforcement requests; and as otherwise permitted or required by law.
Link to Third-Party Websites
We place links to third-party websites on our Services. For independent third-party websites that do not provide Services on our behalf, we are not responsible for their privacy or security practices and cannot guarantee how they collect or use your information. Services provided on our behalf by third parties remain subject to the applicable bank agreements and privacy notices. Please review the privacy policy applicable to any third-party website or service before sharing your information.
Ordinary email is not a secure method for sending sensitive personal or financial information. Do not send account numbers, Social Security numbers, passwords, or other sensitive information through ordinary email or our general website contact form. If you need to send sensitive information, call us at (800) 287-8522 to arrange a secure transmission method.
Children’s Online Privacy Protection Act (COPPA)
We do not knowingly collect personal information online from children under age 13 without verifiable parental consent, except as permitted by law. If you believe a child has provided personal information through our Services without required parental consent, please contact us.