Teller/New Accounts RepresentativeDenton, TXReports to: Teller Supervisor The Teller/New Accounts Representative position is primarily responsible for assisting customers by providing exceptional customer service and accurately and efficiently processing their transactions on the Teller Line, which includes cashing checks, receiving and processing deposits, payments, and withdrawals for individual and business accounts.
|
Essential Functions(Majority of duties, but not meant to be all inclusive nor prevent other duties from being assigned as necessary) Functional:
|
Minimum Requirements(Minimum education, experience, technical and communication skill levels and licenses/certificates normally required to perform the duties of this position.)
|
Working Conditions(Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position.) Internal – Work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). Work involves potential exposure to dangerous criminal activity. Work may be interrupted at any given time. Must be able to return to it without making errors. External – N/A |
Physical Demands(The physical effort generally associated with this position) Work involves standing and walking for extended periods of time and potential eyestrain from reading detailed printouts and computer screen. Deadlines, disgruntled customers and workloads during peak periods may cause increased stress levels. Work may include occasional pushing, pulling, or carrying objects weighing up to 20 pounds such as cash drawer, files, documents, coin, and computer printouts; occasionally includes moving objects weighing up to 50 pounds. Work normally requires finger dexterity and eye-hand coordination to operate computer keyboard at a moderate skill level. |
Working Relationships / Contacts(Positions, other than supervisor and immediate co-workers, with which incumbent has frequent contact and the reason for contact.) Internal – Primarily within own branch; occasional contact with associate at the Bank’s main location or other branches for product support and problem research or resolution External – Extensive contact with customers to provide customer service, product information, and business development. Supervision of Others – N/A
|
Accountability(Budget/asset amount managed, revenues/profits produced, and/or other financial resource incumbent is accountable for. Also indicates judgement/decision making level.) This position is responsible for the management of assigned cash drawer, growth of new account customer portfolio, accuracy of transactions received and processed, and for providing quality customer service.
|